FAQs

Here are some frequently asked questions about Orange customer services.

Why are there additional charges on my bill?

There are a number of reasons why there may be additional charges on your bill. If you have gone over your minutes/text/data allowance, you will be charged. If you receive your bill on paper, this also incurs a charge as it costs for Orange to print it. If you pay your bill by cash or cheque, this is known as Non-Direct Debit Administration Charge and incurs simply because it costs more to process a payment that isn’t a direct debit. If your direct debit cannot be taken the second time Orange tries, you will also be charged a late payment fee.

How do I register and log in to “Your account”?

Go to “www.orange.co.uk”, click Your Account and sign up or log in.

How can I top up my phone?

You can top up online from Your Account, by purchasing a voucher from a store, by calling 450 from your Orange phone or at your local ATM.

How can I transfer my contacts?

There are a number of ways to transfer your contacts to your new phone. If you are an existing Orange customer or your phone is unlocked, simply copy all your contacts to your old phones memory, insert your new SIM card into the phone and copy them across. You can also use the Orange “Copy & Keep” service in store for £6.

Can I get account information by text?

You can get information about your account by text. Simply text 150 if you are a pay monthly customer, or 450 if you are on pay-as-you-go with one word such as “balance” and Orange will text you back with the information free of charge.

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